Delivery Information
Delivery Charges:
We offer free delivery on all orders over £50, and a flat £3.95 on anything under. There are no extra charges for larger or more fragile pieces.
Delivery Times:
Most orders arrive within 4-10 working days, and often sooner. Made-to-order pieces take 3-4 weeks.
Larger Pieces:
Some of our larger pieces arrive by pallet. This is a kerbside service, delivered to the front of your property. The delivery company may contact you directly to arrange a delivery day.
Where We Deliver:
We deliver throughout mainland UK, apart from postcodes HS, IM, IV, KA27, KA28, KW, PA20-78, PH17-50 and ZE. If your address isn't covered, drop us a line at info@greenandgable.co.uk and we'll see what we can do.
Order Processing:
We process orders from Monday to Friday. Please note that we do not process orders on weekends or Bank Holidays.
Address Accuracy:
Please double-check your delivery address when placing an order, as we cannot be held responsible for incorrect addresses.
Returns and Refunds:
We hope you'll love your order, but if it isn't quite right you can return unused items in their original packaging within 14 days. Return postage is at your own cost, unless your item arrives damaged, faulty or incorrect. To arrange a return, drop us a line at info@greenandgable.co.uk. You'll find the full details in our Returns Policy.
Parcel Delays:
In the unlikely event of a delay, please email us at info@greenandgable.co.uk, and we will liaise with the courier on your behalf.
Tracking Your Order:
Once your order is shipped, you will receive an email with a tracking number and link to monitor your parcel's journey.
Order Modifications and Cancellations:
If you wish to modify or cancel your order, please email us as soon as possible after placing it. We will do our best to accommodate your request, but we cannot guarantee changes once the order is processed.
Receiving Your Order:
Please note, your order may not all be shipped in the same delivery or come from the same delivery warehouse. Packaging may be that of the supplier depending on whether we hold the item in stock at our warehouse or have asked the supplier to ship directly to you from their warehouse.
Damaged Deliveries:
Please check your order as soon as it arrives. If anything is damaged, let us know within 3 days at info@greenandgable.co.uk, with photos of the item and its packaging, so we can sort it out quickly with our delivery partner. For pallet deliveries, please check the goods before signing, or sign for them as "damaged" or "unchecked" if you're unable to. This doesn't affect your statutory rights.
For any enquiries, feel free to contact us at info@greenandgable.co.uk.